Returns & Refund Policy

30-Day Money-Back Guarantee

If you don't love your Novah purchase, send it back within 30 days of delivery for a full refund. No questions, no restocking fee, no hassle.

How returns work

1. Email hello@novahbeauty.store within 30 days of delivery with your order number
2. We email you a prepaid return shipping label within 24 hours
3. Print the label, drop the package at any USPS location
4. Refund hits your original payment method within 5 business days of us receiving the return

Free return shipping

We pay the return shipping. You don't pay a cent to send it back.

No restocking fees. Ever.

Damaged or defective products

If your product arrives damaged or stops working within 6 months, email us. We'll replace it free of charge or refund you fully — your choice.