Returns & Refunds

30-Day Money-Back Guarantee

If you don't love your Novah purchase, send it back within 30 days of delivery for a full refund. No questions, no restocking fee, no hassle.

How returns work

1. Email hello@novahbeauty.store within 30 days of delivery with your order number
2. We email you a prepaid return shipping label within 24 hours
3. Print the label, drop the package at any USPS location
4. Refund hits your original payment method within 5 business days of us receiving the return

Return shipping

Free. We pay the return shipping. You don't pay a cent to send it back.

Restocking fees

None. Full refund, every time, within the 30-day window.

What you get back

The full purchase price of your order, refunded to the original payment method. Original shipping was free, so there's nothing to deduct.

Damaged or defective products

If your product arrives damaged or stops working within 6 months, email us. We'll replace it free of charge or refund you fully — your choice.

Questions?

Email hello@novahbeauty.store — I read every message and reply within 24 hours.