FAQ

Frequently Asked Questions

About the products

Are your devices safe?
Yes. Every device we sell uses non-invasive, dermatologist-approved technology — LED light therapy, gentle suction, sonic vibration, and silicone bristles. Nothing harsh, nothing chemical.

Will it work for sensitive skin?
Yes. All our tools are designed for daily use on sensitive skin. Start with the lowest setting and shorter sessions, then build up.

How fast will I see results?
Most customers see visible results within 14 days of consistent use (5 nights a week). Significant lift, firmness, and clarity by week 4.

What's the warranty?
30-day money-back guarantee on every product. Plus a 6-month manufacturer's warranty against defects.

Shipping

How long does shipping take?
Free standard shipping across the US. Orders ship within 24 hours. Delivery typically 3–7 business days.

Do you ship internationally?
Currently we only ship within the United States. International shipping is coming later in 2026.

Is shipping really free?
Yes. Free standard US shipping on every order, no minimum.

Returns

What if I don't like it?
30-day money-back guarantee, no questions. Email hello@novahbeauty.store and we'll send you a return label. Refund hits your card within 5 business days of receiving the return.

Are returns free?
Yes. We pay the return shipping. No restocking fee.

Discounts

Do you have a discount code?
Yes — first-time customers can use FIRST25 for 25% off their first order. For Mother's Day (May 5–11, 2026), use MOMS25 for 25% off.

Can I stack codes?
Only one discount code per order. Pick the best one for your situation.